The devices are already tested and operational by the time you will get them. Simply plug them in to power and wait for the device to acquire a signal. It will take an average of 5 minutes. If this is the first time you are plugging in the device in a new location, give it an extra 10-15 minutes to coordinate with the local cell towers and improve signal and speed.
To connect to the gateway device wirelessly, look for the SSID name and password on the bottom of the device. You can also connect to the ethernet ports on the back of the gateway.
We offer two choices on billing cycle; the 1st or the 15th of each month. You will be billed monthly on one of those 2 dates.
The speed varies based on a number of circumstances. Use this link to determine the signal coverage of your area. Another factor is where you place the device in your home. Because the device only needs a cable for power, you can place it anywhere you want as long as it has power. Lastly, if your computer/phone, etc is farther away from the gateway device, you will have a slower connection.
Typical speeds range from 100 to 500 mbps down and 30 mbps up. In some cases, we have seen as fast as 700 mbps down. If you feel the speeds are not sufficient for your needs, you may end participation in the program at any time.
The device uses a 5G network, but is also able to use a 4G network when needed.
